Dealer Gateway Overview

ECI™ Dealer Gateway™ is an online tool that takes efficiency to a new level by linking a participating vendor partner's database with your e-automate system.

Through Dealer Gateway, you can:

Automatically add new vendor items, update existing items, and update item pricing in your e-automate software.
Monitor vendor-submitted and vendor-requested meter reads, and troubleshoot meter read exceptions.
Monitor vendor-generated sales quote activity, and troubleshoot sales quote generation exceptions.
Receive service requests from participating vendor partners.

The following table provides an alphabetical listing of the features supported via Dealer Gateway for participating vendor partners:

Feature \ Vendor Partner	Canon	Canon Canada	Ricoh	Sharp	Xerox*
Background Item Matching	ü	ü	ü	ü	♦
Items (Supplies, Equipment, and Parts)	ü	ü	ü	ü●	♦
Meters			ü		ü*
Sales Quote Generation				ü
Service	ü		ü		ü*

ü Indicates this feature is complete.

♦ Indicates this feature is in beta.

● Sharp groups all items under Supplies.

* Requires XSM integration with e-automate. For more information, see beta topic "Integrating Xerox Services Manager (XSM) with E-automate" in the online help for e-automate Release 20.1, 17.2, or 17.1.

Dealer Gateway will be interfacing with several major industry manufacturers in the near future.

In addition to working with participating vendor partners, Dealer Gateway dealer administrators can also manage product license assignments and Dealer Gateway permissions for individual users.